Refund policy
At [AVYORAA], customer satisfaction is important to us. If there is a problem with your purchase or your order is eligible for a return, we will work with you to resolve the issue fairly and efficiently.
1. Return Eligibility
To request a return, the product generally must:
- Be within [] of delivery
- Be unused and in its original condition, unless the product is defective or damaged
- Include original packaging, tags, accessories, manuals, and other included items where applicable
- Be accompanied by proof of purchase or the relevant order details
Certain products may have different return requirements due to their nature.
2. How to Request a Return
To request a return, contact us at:
[EMAIL ADDRESS]
Please include:
- Order number
- Product name
- Reason for the return
- Photos or other evidence where relevant
- Any additional information we reasonably request
Do not send a product back before receiving return instructions from us unless otherwise stated.
3. Return Timeframe
Eligible return requests must generally be submitted within [X DAYS] from the date of delivery.
Requests received after this period may not be accepted unless required by applicable law or otherwise approved by [STORE NAME].
4. Refund Process
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be processed within [REFUND PROCESSING TIME].
The time taken for the refunded amount to appear in your account may also depend on your bank, card issuer, payment gateway, or other payment provider.
Refunds will generally be made using the original payment method where reasonably possible.
5. Exchanges
Where available, we may offer an exchange for an eligible product.
Exchange availability depends on product availability and the applicable return conditions.
If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, subject to applicable law and our policy.
6. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at [EMAIL ADDRESS] as soon as reasonably possible after delivery.
Please provide your order number and clear photographs or other relevant information.
After reviewing the issue, we may offer an appropriate remedy, which may include replacement, exchange, repair, refund, or another remedy as required by applicable law or our policy.
7. Non-Returnable Items
The following items may not be eligible for return unless they are damaged, defective, incorrectly supplied, or otherwise covered by applicable law:
- [NON-RETURNABLE PRODUCT CATEGORY]
- [PERSONALIZED/CUSTOM PRODUCTS, IF APPLICABLE]
- [OTHER CATEGORY]
- [OTHER CATEGORY]
Any product-specific return restrictions will be clearly communicated where applicable.
8. Return Shipping Costs
For eligible returns due to a defective, damaged, incorrect, or incorrectly fulfilled order, [STORE NAME] will [COVER/REIMBURSE] reasonable return shipping costs, subject to our return instructions.
For returns made because of a change of mind or other customer preference, return shipping costs will be [PAID BY THE CUSTOMER / COVERED BY STORE], unless applicable law requires otherwise.
9. Refund Deductions
Where permitted by applicable law, certain costs may be deducted from a refund if they are clearly communicated in advance and applicable to the particular return.
We will not use this section to exclude any consumer remedy or legal right that cannot lawfully be excluded.
10. Failed or Unclaimed Deliveries
If an order is returned to us because it was refused, unclaimed, or could not be delivered due to incorrect or incomplete information provided by the customer, please contact us at [EMAIL ADDRESS].
Any refund or re-shipping arrangement will be handled according to the circumstances and applicable law.