Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of [WEBSITE URL], including browsing our website and purchasing our products.

By accessing, using, or placing an order through our website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. Agreement to Terms

By accessing or purchasing from [STORE NAME] ("we," "our," or "us") at [WEBSITE URL], you agree to be bound by these Terms of Service and all applicable laws and regulations of India.

These Terms should be read together with our Privacy Policy, Refund/Return Policy, Shipping Policy, and any other policies published on our website.

2. Eligibility

You must be at least 18 years of age to place an order through our website.

By placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under 18, you may use our website only with the involvement and supervision of a parent or legal guardian who accepts these Terms on your behalf.

3. Products, Descriptions & Pricing

We make reasonable efforts to ensure that product descriptions, specifications, images, colors, and other information displayed on our website are accurate and up to date. However, minor variations may occur due to screen settings, photography, manufacturing differences, or other factors.

All prices are displayed in Indian Rupees (INR) and will indicate whether applicable taxes, including GST, are included or charged separately.

We reserve the right to:

  • Change product prices at any time.

  • Modify or discontinue products without prior notice.

  • Correct typographical, pricing, or product information errors.

  • Limit product quantities or refuse orders where necessary.

If we discover an error in the price of a product you have ordered, we may contact you before processing the order and provide you with the option to confirm the corrected price or cancel the order.

4. Orders & Payment

Placing an order on our website constitutes an offer to purchase the selected products. An order is considered accepted only when we send you an order confirmation.

We may refuse, cancel, or limit an order for reasons including product availability, pricing errors, suspected fraudulent activity, payment issues, or other legitimate business reasons.

We accept payment through the payment methods displayed at checkout, which may include:

  • UPI

  • Credit and debit cards

  • Net banking

  • Digital wallets

  • Other payment methods made available on our website

If your payment fails or is not successfully received, your order may not be processed.

You are responsible for providing accurate billing, shipping, and contact information when placing an order.

5. Shipping & Delivery

We currently ship across India. International shipping may be available to [LIST COUNTRIES / SELECT COUNTRIES], subject to availability.

Estimated delivery times are approximately [X–X BUSINESS DAYS] from the date of dispatch unless otherwise stated.

Delivery estimates are provided for guidance only and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, natural events, strikes, incorrect address information, or circumstances beyond our reasonable control.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Once an order has been handed over to the shipping carrier, tracking information may be provided where available.

6. Returns, Exchanges & Refunds

Eligible products may be returned within [X DAYS] from the date of delivery, subject to the conditions described in our Return/Refund Policy.

To be eligible for a return, products generally must:

  • Be unused and in their original condition.

  • Be returned in their original packaging where applicable.

  • Include any accessories, tags, manuals, or other items supplied with the product.

  • Meet any additional requirements stated in our Return/Refund Policy.

The following items may not be eligible for return unless otherwise required by applicable law:

  • Products damaged through misuse or improper handling.

  • Perishable products.

  • Personalized or customized products.

  • Products specifically identified as non-returnable.

Approved refunds will generally be issued to the original payment method within [X–X BUSINESS DAYS] after the returned product has been received and inspected.

To request a return or refund, contact us at [EMAIL ADDRESS] with your order number, product details, and reason for the request.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

7. Order Cancellations

You may request cancellation of an order within [X HOURS] of placing the order, provided that the order has not already been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the product is eligible under our Return/Refund Policy.

To request a cancellation, contact us as soon as possible at [EMAIL ADDRESS] and provide your order number.

8. Intellectual Property

All content available on [STORE NAME], including but not limited to our:

  • Logo and branding

  • Website design

  • Product photographs

  • Text and written content

  • Product descriptions

  • Graphics and other materials

is owned by [STORE NAME], our affiliates, or our licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any of our content without our prior written permission, except where permitted by applicable law.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of the website.

  • Submit false, misleading, or fraudulent information.

  • Use automated systems to access or collect information from our website without permission.

  • Introduce malicious software or harmful code.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law, [STORE NAME] will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of our website or products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law and, where appropriate, will not exceed the amount you paid for the specific product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot legally be excluded under applicable law.

11. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of India.

If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

If a dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts at [CITY, STATE], subject to applicable law.

Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable consumer protection laws.

12. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes to our business, services, legal requirements, or policies.

Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

13. Contact Us

If you have questions about these Terms or need assistance with an order, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]
Website: [WEBSITE URL]